ELEX WordPress HelpDesk and Customer Ticketing System Missing Authorization Vulnerability

A missing authorization vulnerability has been identified in the ELEX WordPress HelpDesk & Customer Ticketing System plugin, specifically in versions through 3.3.5. This vulnerability arises from incorrectly configured access control security levels, allowing unprivileged users to perform actions reserved for higher privileges.

Impact

Exploitation of this vulnerability could lead to unauthorized users gaining access to functions or data that require higher privileges, potentially allowing them to manipulate tickets or customer data in the HelpDesk system.

Remediation

Users of the ELEX WordPress HelpDesk & Customer Ticketing System plugin should update to version 3.3.6 or later. Patchstack users can enable auto-update for vulnerable plugins.